FAQs
Frequently Asked Questions
Product Q&A
What makes Dystopium watches unique?
Dystopium watches are customized off the Classic Quartz Casio 1183 model and crafted using high-quality materials for durability and unique aesthetics. Each watch is meticulously handcrafted, making every piece truly one-of-a-kind. We use SAC305 lead-free solder in the customization process, ensuring both safety and long-lasting quality, so you can enjoy your watch with confidence.
Are the watches handmade?
Yes, each Dystopium watch is handcrafted, meaning every design is unique and reflects our commitment to artisanal craftsmanship.
Is the watch material durable?
Absolutely! Dystopium watches are customized with precision using SAC305 lead-free solder, ensuring a strong, durable bond during customization. While the base model is the Classic Quartz Casio 1183, known for its reliability, our lead-free materials provide added longevity and resistance to wear, making these watches ideal for everyday use.
Can I adjust the size of the bracelet to fit my wrist?
Yes, there are removable links near the clasp. These links are held in with friction pins. Links can be removed at home using a small pin tool included in the item’s packaging, or at any jewelry/watch repair shop near you.
When will my order ship?
Orders of in stock items will be shipped 4-6 business after purchase. Made to order products will be shipped in 1-4 weeks. If there is an issue with the shipping timeline please contact us at help.dystopium@gmail.com
How do I care for my watch?
Care for it as a piece of jewelry. Wear it gently and store it in a cool dry environment. It may need occasional polishing to avoid tarnish/oxidation. This can be done with a silver cloth or by applying a small amount of silver polishing compound and buffing it off with a soft microfiber cloth.
Is my watch water resistant?
Yes, each watch is water resistant. However, they are not designed to be exposed to or submerged in water, especially not at depth.
Are Dystopium watches safe to wear every day?
Absolutely. Dystopium watches are handcrafted with the utmost attention to safety and quality. For our customizations, we use SAC305 lead-free solder, which is a blend of tin, silver, and copper. This high-quality, lead-free solder ensures that no harmful substances come into contact with your skin, making our watches safe for daily wear. Every watch is built to last, without compromising on safety or style.
Where can I see detailed Product Information?
Detailed product information is available on each product page of our website. Here, you'll find specifications about the materials used, customization options, and unique features of each Dystopium watch, including the use of SAC305 lead-free solder, and the fact that each watch is handcrafted for a one-of-a-kind design. If you need further details or have specific questions, feel free to contact our customer support team.
Frequently Asked Questions
Shipping Q&A
How long does it take to process and ship my order?
Due to the custom nature of Dystopium watches, processing times vary. Orders are handcrafted upon being ordered and shipped within 2-4 weeks.
How long will shipping take?
Shipping times generally range between 7-14 days to the United States, Canada, Australia, and the United Kingdom. However, shipping times to alternative countries vary depending on your location.
Please note that delays can occasionally occur due to shipping constraints beyond our control.
Do you offer international shipping?
Yes, we ship worldwide. Shipping times and rates will vary depending on your location.
What happens if you cannot ship to my country?
Upon receiving your order, if we determine we are unable to ship to your address, we will reach out to you and provide you with a full refund to your original payment method.
Where can I see detailed Shipping Information?
You can find detailed shipping information on our Shipping Policy page, which includes processing times, estimated shipping durations, and other relevant details. Additionally, when you place an order, you'll receive a confirmation email with specific shipping information tailored to your location and order status. If you have any specific questions about shipping, feel free to contact our customer support team for assistance.
Frequently Asked Questions
Returns & Refunds Q&A
What happens if my watch arrives defective?
Our watches come with a warranty against defects in materials or workmanship. If your Dystopium product experiences any manufacturing defects, we will repair or replace it at no cost to you.
How do I cancel my order?
Cancellations are allowed within 24 hours of purchase. After 24 hours, cancellations will be subject to a 10% cancellation/restocking fee if the item has not yet shipped.
To cancel your order, kindly reach out to our support team: help.dystopium@gmail.com
Can I return my watch?
Yes, returns are accepted within 14 days of receiving your watch (customers must pay for the shipping return label). Please note that a 30% restocking fee applies unless the product arrived faulty, in which case we will waive the fee.
What if my watch arrives defective?
If your watch arrives defective, contact us within 24 hours, and we will arrange for an exchange, provided the product is returned in its original, unaltered condition. In case of damage caused during shipping, we will replace the unit upon proof of damage.
Where can I see detailed Return & Refund Information?
You can view all the details about our return and refund policies on our Returns & Refunds page. This section outlines our warranty coverage, conditions for returns, and the steps to take if you need to request a refund or replacement. We also include information about our cancellation policy, restocking fees, and what to do if your watch arrives defective. If you have any further questions, our customer support team is always available to assist you.